The quick answer
Send your registration, model, year, postcode and working-key status. Confirm compatibility, the full quote and current availability before attendance. A mobile visit still depends on safe access and the work required for your vehicle.
1. Explain the job and the exact location
Say whether all keys are lost, a spare is wanted, a remote is damaged or keys are locked inside. Describe which functions still work and any dashboard message. Include the registration, make, model, year and postcode.
Our mobile enquiries cover London, Surrey, Slough and Reading, with the exact address and vehicle checked before a booking is agreed. For car parks, include the level, bay, entrance and any barrier or height restriction. General coverage does not confirm access to every location.
- Number of keys remaining and whether they start the vehicle
- Key photographs or existing reports, where relevant
- Access restrictions and a contact number for the visit
2. Agree availability and the scope of the quote
We accept enquiries 24/7. Ask for current attendance availability and distinguish an arrival estimate from the time needed for the work. Key stock, vehicle requirements, access and the findings on assessment can affect the plan.
Confirm whether the quote covers the key, cutting, programming, attendance and any initial diagnosis. If further work is needed, ask how its scope and cost will be agreed. Do not assume a spare-key price also covers all-keys-lost access or an unrelated starting fault.
3. Prepare documents and safe working access
Ask which identity and vehicle-authority documents are needed, especially for a company, hired or borrowed vehicle. Have remaining keys ready. Ford, for example, requires identity and ownership evidence for its replacement-key process.
If the vehicle is beside a road, follow the appropriate emergency or breakdown advice for the location. Tell us if it cannot be approached safely. A mobile key enquiry does not promise roadside recovery or make an unsafe working position suitable.
4. Check the agreed result before the visit ends
Ask the technician to explain which functions have been checked: the relevant blade, remote buttons, starting and proximity features depend on the supplied key and vehicle. Discuss the remaining keys too, particularly if security settings were changed.
Keep the invoice and any aftercare instructions. Report an unresolved symptom instead of assuming that a new key must fix every electrical or immobiliser problem. If the work identifies a different fault, agree the next assessment separately rather than treating additional parts as automatic.
Common questions
Can a mobile locksmith make and program an electronic key?
Supported work can be discussed for the exact vehicle. Send its details and whether any working key remains so compatibility and the attendance plan can be confirmed.
Is immediate help guaranteed because enquiries are available 24/7?
No. Contact us for current availability and an arrival estimate. An enquiry can be made at any time, but attendance must be confirmed.
Is a mobile appointment always more expensive?
Compare the total for the same job, including attendance and required work. There is no single price rule covering every vehicle and location.
Will the vehicle always avoid recovery?
Do not assume so. Safe access, the vehicle’s condition and the required procedure determine whether the proposed work can be completed at its location.
Sources and further reading
These sources support the general guidance. For vehicle operating instructions, use the handbook for your exact model and year.