My keys have gone missing
If no working key remains, start with replacement car keys. Tell us whether the car is locked and whether you have any old or damaged keys. Replacement work may involve cutting and programming.
My key works, but I need another
A spare car key is the service to ask about. Have the existing working key available and explain whether the new one needs remote buttons or other functions.
My keys are locked inside
Ask about emergency car opening. Tell us whether the key is in the cabin or the boot, the vehicle model and the exact location. Do not assume you also need a replacement key.
The remote does not unlock the car
Key and remote diagnosis can help identify the issue. Describe whether the key still unlocks manually or starts the car, and whether another key works normally.
The car does not recognise the key
Ask about key programming and diagnosis. Share the exact dashboard message, whether this is a new key and whether a spare still starts the car. Programming is one possible part of the solution, rather than a diagnosis by itself.
The key is stiff, stuck or snapped
Ignition assessment or broken-key extraction may be needed. Tell us whether the key inserts, turns and comes out. Avoid forcing the mechanism and keep any broken pieces.