1. Describe the same job to each provider
Provide the registration, make, model, year and location. Say whether you need an additional spare, a replacement for a damaged key or help because all keys are lost.
Ask what type of key is being supplied and which functions it will provide. Two quotes may refer to different options, so compare the proposed key and work before comparing the price.
- How many working keys remain?
- Which remote or proximity functions do you need?
- Is cutting included where required?
- Is electronic programming included where required?
2. Check attendance and availability
Ask whether the vehicle must attend a workshop, whether a mobile appointment is available and whether parts need to be ordered. Confirm those arrangements for your specific vehicle.
Ford’s replacement-key guidance notes that a vehicle may need to be taken to a dealer. That does not establish what every dealer or locksmith will require. Ask for a practical plan rather than assuming recovery will always—or never—be needed.
Treat arrival estimates, appointment availability and the work duration as separate questions. None should be inferred from a general headline about fast service.
3. Compare the total and how changes are handled
Ask for the total for the agreed job and clarify what is included. A component-only price cannot be compared directly with a completed mobile key service.
If assessment may change the proposed repair, ask how the provider will explain and agree any extra work. Keep a record of the initial quote and the option you selected.
- Key, cutting and programming
- Attendance or call-out charges, if applicable
- Any vehicle transport arrangements
- Tax treatment and the total payable
- What happens if the initial diagnosis changes
4. Check documents, final testing and aftercare
Ask what identification and vehicle documents are required before the appointment. Requirements can differ, especially for a company, leased or recently purchased vehicle.
Check any relevant lease, warranty or insurance conditions with the provider of that agreement. Ask the key supplier what aftercare applies, which functions will be tested and what paperwork you will receive.
A mobile locksmith is not automatically the cheapest option, and a dealer is not automatically required for every key. A clear explanation of compatibility, scope and practical arrangements is the useful basis for your decision.
Common questions
Is a mobile locksmith always cheaper than a dealer?
No universal comparison is reliable. Compare quotes for the same vehicle, key type and included work, including attendance or vehicle transport where relevant.
Will my vehicle need to be taken to a workshop?
That depends on the vehicle, the provider and the work. Confirm compatibility and attendance arrangements before making a booking or arranging recovery.
Sources and further reading
These sources support the general guidance. For vehicle operating instructions, use the handbook for your exact model and year.